Our site is available for you to shop whatever time of day or night works best for you. On occasion we may need to limit access to our site for system upgrades. We will strive to process orders on the same day that we receive them but during busy times orders will be processed within 1-2 business days Monday thru Friday 10am-4pm, excluding holidays.If you have any questions please feel free to contact us either by email: firstname.lastname@example.org or by telephone: 905-873-4410 (local) or 1-844-873-4410 (toll free).
ON, AB, BC, MB, NB,
NL, NS, PE, QC, SK
NT, YK, NU
* For Canadian customers the shipping rate upon checkout will include the applicable taxes for the region it is shipping to. Flat rate shipping is based on a minimum purchase of $25.00.
We offer Free Shipping within Canada for all orders over $100.00. Free shipping does not apply to Large &/or Oversized products.
If you live within driving distance to our store you may wish to save the cost of shipping by picking your product up. Please select “STORE PICKUP” upon check out. We will contact you as soon as your order is available.
|Ontario - GTA||1-3 days|
|N.B, P.E.I., N.S.||3-5 days|
|Western Canada||5-11 days|
|United States||up to 2 weeks|
Orders are shipped out Monday thru Friday, except holidays. Expedited shipping should cut the shipping time in half. All shipping times are approximate. If you are in a remote area of Canada these shipping times will not apply.
5) Large & Oversized Products
Certain items available in our store that are unusually large, bulky or heavy will not qualify for the shipping rates listed in section #3. Due to their size &/or weight Canada Post charges extra to ship them. Should you wish to purchase one of these items please contact us in advance & we can quote you a shipping rate based on your delivery destination.
6) Shipping Method
All orders are shipped from our Georgetown, Ontario store. In Canada we use Canada Post and in the United States we use USPS.
Shipping costs are for ground transportation only for all shipping methods. For shipments outside of Ontario or to the USA any additional charges (taxes, duty, etc) are the responsibility of the end user. Whenever possible we will email you the tracking # and the approximate arrival date for your package.
7) Undeliverable Packages
A carrier will attempt to deliver your product to your door. Should you be unavailable to receive it they will leave a Pick Up Notice along with the Post Office address where your package will be available to pick up.
A package will be deemed undeliverable if:
Should this happen & we receive the product back we will issued a refund for the price of the product + applicable taxes to the original credit card used. Shipping will not be refunded.
For products shipping to the USA no refund will be issued so please ensure all your shipping information is correct.
We want you to be happy with your purchase.
Refunds will be given provided the following conditions are met: